FAQs | TakeoutContainers.com

*regard Ordering*

Do I need to register to place an order?

No, you don’t need to register in order to place an order. Simply just fill out Contact information & Shipping Address.

 

Is there a minimum order amount?

Condition applied vary; such as Custom printed Chopstick and Custom containers. Most of items do not have minimum order.

 

Can I get a Sample Before buy?

Yes,  Customer pay for the shipping fee, we'll provide a sample before you purchase any order. 

Please contact following  email address :

Item number, your address, contact info. We will calculate the shipping cost and get back to you shortly.

 

jay@takeoutcontainers.com or info@takeoutcontainers.com

 

* Samples usually ship within 1~3 days*

 

 What types of payment do you take?

Takeout Container accepts payments using Shop PAY, Google Pay, Amazon Pay and all major credit cards which including Visa, MasterCard, American Express.

 

I have Resale & Tax-Exempt permit, where should I submit?

 We only charge sales-tax in-states (Our warehouse is located in Puyallup, WA) If customer location is outside of WA, we do not charge sales-tax.

If your location is in WA, please submit your form at

jay@takeoutcontainers.com or info@takeoutcontainers.com We will contact you shortly.

 

 What should I do if I there is a problem with my order?

Please contact us if there is a problem.

We’re available Mon-Fri 08:00 to 16:00 Pacific Time (425) 320-5710 or at jay@takeoutcontainers.com Our customer service representatives will contact you shortly.

If your items arrived with damaged & missing & received wrong items, please make claims for damaged, missing, wrong items within 7 days of receipt of shipment. Once we receive your claim, we’ll contact you shortly.

 

** What is your return policy? **

  • 14 day Return policy – You will have 14 days after receiving your item to request a return. All Returns are subject to a 15% restocking fee, No exception. Buyer pays for return shipping. Please call or email us for a Return Authorization. Items arriving without having these number will not be accepted.

  • Customers will be responsible for the return shipping costs - In the case of a customer error or unauthorized return (including rejected shipments), the customer is fully responsible for both returns and reshipment. 

  • Exceptions / Non-Returnable items - Custom products, such as custom printed chopstick, custom containers, custom printed cups are Non-Returnable. 

  • Contact us - What items will be returning. Be sure to include your order number and address the reason why you are returning (Ex, received wrong item, Damaged, don’t like to product ETC..). If you choose to ship the item on your own, you’ll pay the shipping cost. If we send you a return shipping label, we’ll deduct return shipping cost + restocking fee from your refund. info@takeoutcontainers.com or (425) 320-5710 

  • How to pack returning items? - Make it sure to pack the items well so that they are not damaged during transit. We are highly recommend insuring the returned item.  

  • After shipped out returning item? - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take upto 10 days for your bank or credit card company to process your refund.

   

 

*Returning Steps*

  1. Contact us - Tell us about what items & why are you returning with your order number. 

  1. Get approved – Once your return is approved, either you can ship it out the returning item with customer’s expense or we can send you a return label. 

  1. Send returning items – Send the returning item by carrier. 

  1. Wait for couple days – Most of items will arrive in our warehouse within 2~7 days. Once we receive the item, we will inspect it to see if there is any damage. 

  1. Get a refund – After everything is cleared, you’ll be automatically refunded (After deducting Shipping & Restocking fee amount) on your original payment. 

 

Shipping & Handling cost are not refundable

 

 

*Regard Shipping*

 What Carrier do you use to ship out your items? 

Most of items, we are using UPS. You will be given following 3 shipping method: Ground Shipping, 3 Day Shipping ,1 Day Shipping.

 

How long will it take to ship my order? 

With Ground Shipping within US continents, most of time arrive within 7days. Once shipping label is created, you’ll receive an Email with your tracking number.

 

How much does shipping cost?

The shipping rates are vary. It’s Dimension & Weight-Based. You will find the cost of shipping rate once you fill out your information in Check-Out process.

 

I would like to order large volumes, Do you offer cheaper shipping? 

Yes, we do offer LTL Freight Shipping. Prior to order, please contact us and let us know following information: How many boxes, Your address, Is your address is a Residential location, Do you need Lift gate delivery. Once we received the information, we will contact you very shorty. info@takeoutcontainers.com

 

DO you offer a free shipping? 

No, we are currently do not offer any free shipping at this moment.

 

Do you ship your products outside of the US?

No, we currently only ship within the United States.